Here are answers to some common questions about our cleaning and tasking services. If you need more information, feel free to get in touch.

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1. I don't have a diagnosis, can I use ClearMind's services?​
   Yes! We recognise diagnosis is a privilege and a personal choice. If you relate to neurodivergent experiences and struggle to keep on top of tasks, then absolutely get in touch!
    

2. What type of tasks can you help with?​​
   We can help with a variety of tasks such as cleaning, organisation and admin tasks. Some examples can be found on our Services & Pricing page.
    

3. How much do your services cost?
   Services cost £25 per hour (plus parking, if needed) and you can book weekly, bi-weekly, monthly or ad-hoc appointments.
    

4. What appointment times are available?
   Working hours are Tuesday, Thursday and Saturday between 8am-6pm. However, some exceptions may be made so please let us know when you're free. We encourage booking a regular day and time to secure your slot.
    

5. How can I book?
   You can complete the form on our Contact Us page or send an email to hello@clearmind.services
    

6. What payment methods do you accept?
   We accept bank transfers 24 hours ahead of your scheduled appointment. Otherwise, we can take a card or cash payment on the day. Card payments are accepted by physical or digital (e.g., Apple Pay, Google Pay) contactless methods and will incur a £0.50 charge due to third-party fees.
    

7. What is your cancellation policy? 
   We kindly ask for at least 24 hours' notice if you need to cancel or reschedule your appointment. Cancellations made with less than 24 hours' notice will be charged the full price of the appointment. We truly understand that timekeeping and appointment management can be challenging, especially for neurodivergent individuals. While we wish we could be more flexible, we do need this policy in place to protect our livelihood and ensure we can continue providing our services. We appreciate your understanding and support.
    

8. Do I need to supply anything?
   We bring a full cleaning kit, so there is no need to provide supplies unless you have specific products you would like us to use. Depending on your location, it may be more practical to use your own hoover and mop, but this is not required. For organising services, we recommend purchasing storage solutions such as boxes or dividers after the decluttering process. This ensures that you only buy what is necessary and that the items chosen are the best fit for your space.
    

9. Do you have insurance?
   Yes, we are fully insured with Public Liability insurance. However, we are not liable for any damages or losses incurred during our service. Clients are responsible for having the appropriate home and contents insurance in place to cover any potential risks.